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Legal Document

Cancellation & Refund Policy

EFG Vision – Podcast & Branding · A Division of EFG-HUB Technologies

01

Introduction

This Cancellation & Refund Policy outlines the terms governing cancellations, rescheduling, refunds, and no-show situations for all services booked with EFG Vision – Podcast & Branding ("EFG Vision", "we", "our", "us").

By booking any service, the client ("Client", "you") agrees to this policy.

02

Booking Confirmation

A booking is considered confirmed when:

Payment (full or deposit) has been received
A confirmation has been issued by EFG Vision

Until confirmation, availability is not guaranteed.

03

Cancellation Policy

3.1 Client Cancellations

More than 72 hours before session:

Eligible for:

Session may be rescheduled (subject to availability)
Deposit may be applied to rescheduled session

Less than 72 hours before session:

Eligible for:

Cancellation may result in forfeiture of the deposit

No refund will be issued.

Less than 24 hours before session

Not eligible for refund or rescheduling
Full booking amount will be charged

3.2 No-Show Policy

Failure to attend a confirmed session without prior notice is considered a No-Show
No refund or rescheduling will be granted
Full payment is forfeited
04

Rescheduling Policy

Only one rescheduling is allowed per booking
Rescheduling is subject to availability
Requests must be made at least 48–72 hours in advance
Additional charges may apply for repeated changes
05

Cancellation by EFG Vision

EFG Vision reserves the right to cancel or reschedule due to:

Technical issues
Equipment failure
Staff unavailability
Force majeure events

In such cases, the client will be offered:

Full refund
Rescheduling at no additional cost
06

Refund Policy

6.1 Refund Eligibility

Refunds are applicable in the following cases:

Cancellation made more than 72 hours before the session
Cancellation initiated by EFG Vision
Duplicate payment or billing error

6.2 Non-Refundable Cases

Refunds will not be issued for:

Late cancellations (less than 72 hours)
No-shows
Completed services
Dissatisfaction not based on agreed scope
Change of mind after booking confirmation

6.3 Processing Time

Approved refunds will be processed within 7–14 business days
Payment gateway and bank charges are non-refundable
07

Deposits & Advance Payments

Deposits are generally non-refundable
Deposits may be applied toward rescheduled sessions if eligible
08

Late Arrival Policy

Clients arriving late will not receive extended session time
Sessions will end at the originally scheduled time
Full charges apply regardless of late arrival
09

Service Modifications

Any change in service scope after confirmation may result in:

Additional charges
Adjusted delivery timelines
10

Force Majeure

EFG Vision shall not be held liable for cancellations or delays due to events beyond reasonable control, including but not limited to:

Natural disasters
Government restrictions
Public emergencies
Technical outages
11

Client Responsibility

Clients are responsible for:

Providing accurate booking information
Arriving on time
Ensuring readiness for the session
Informing EFG Vision of any changes in advance
12

Policy Acceptance

By proceeding with a booking, the Client confirms:

"I have read and agree to the Cancellation & Refund Policy of EFG Vision."

13

Governing Law

This policy is governed by the laws of:

United Arab Emirates (UAE)

14

Contact

For any cancellation or refund requests, please contact:

Email: info@efghubtech.com
Website: www.efghubtech.com